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REFUND & RETURNS POLICY

REFUND & RETURNS POLICY

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RETURNS 

We CANNOT offer a refund or return on an item purchased in our physical store simply because you have changed your mind.

If you are wanting to purchase an item instore on "appro" to try on in the comfort of your own home this will need to be agreed upon prior to purchase and our staff will advise of the terms and conditions of doing this.

IF you purchase a full priced item online which is not suitable you can return this for a refund or exchange.

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, if you are concerned about shipping delays then please make contact with our team on shop@moutique.co.nz

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and tags left on garments.

Several types of goods are exempt from being returned. We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 7 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a specified number of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at shop@moutique.co.nz.

Sale/Discounted items (if applicable)
Only regular priced items may be refunded, sale items or any other items discounted as part of a promomotion CANNOT be refunded.

If you have purchased a sale item online that is not suitable please contact us to discuss, we may in some situations be able to offer an exchange on a similar item.

Any Sale /Clearance item that has been reduced by more than 50% of the original retail price is NOT able to be returned under any circumstances, please choose these carefully

Exchanges (if applicable)
We will repair or replace items if they are defective or damaged under the Consumers Guarantee Act. If you need to exchange it for the same item, send us an email at shop@moutique.co.nz and send your item to: 7/436 Prestons Road, Christchurch Canterbury NZ 8083.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping
To return your product, you should mail your product to: 7/436 Prestons Road, Christchurch Canterbury NZ 8083

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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